Returns and Exchanges
We want you to be fully satisfied with your official ITV merchandise, but if you change your mind, you can return most items within 30 days of delivery for a full refund. Please ensure all products are returned in their original condition, unworn and with tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely package your items in their original packaging, ensuring all labels and tags are intact to qualify for a refund.
Ship the Package
Print your prepaid shipping label from the portal or use a local courier service, then drop your package at a designated collection point.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing